Refund Policy

Overview

At SignCore, we believe in transparency and fairness. This policy explains how refunds and cancellations work for our paid subscription plans.

30-Day Money-Back Guarantee

All paid subscription plans come with a 30-day money-back guarantee. If you're not satisfied with SignCore for any reason within 30 days of your initial purchase, contact us for a full refund.

What's covered

• Your first payment on any paid plan (monthly or annual)
• Upgrades to a higher tier within 30 days of the upgrade
• No questions asked. We respect your decision

What's not covered

• Refund requests made more than 30 days after purchase
• Renewal payments (monthly or annual renewals)
• Accounts terminated for Terms of Service violations

Free Plan

SignCore offers a free plan with core features. The free plan requires no payment and therefore no refund applies. You can use the free plan indefinitely to evaluate SignCore before upgrading.

Canceling Your Subscription

You can cancel your subscription at any time. Here's what happens when you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• You retain full access to paid features until your subscription expires
• After expiration, your account reverts to the free plan
• Your data remains accessible. We don't delete your contracts when you downgrade

How to Cancel

You can cancel your subscription at any time through:

• Account Settings: Navigate to Settings → Billing → Cancel Subscription
• Email: Send a cancellation request to [email protected]

Cancellation takes effect immediately, but you'll retain access through the end of your paid period.

How to Request a Refund

To request a refund within your 30-day window:

1. Email us at [email protected]
2. Include your account email and the reason for your refund (optional)
3. We'll process your refund within 5–10 business days

Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Annual Subscriptions

For annual subscriptions:

• The 30-day money-back guarantee applies to your initial annual payment
• After 30 days, you may cancel at any time, but no partial refund will be issued for the remaining months
• Your access continues through the end of your annual term

Plan Changes

If you upgrade or downgrade your plan:

• Upgrades: You'll be charged the prorated difference immediately. The 30-day guarantee applies to the upgrade amount.
• Downgrades: Changes take effect at your next billing cycle. No partial refund for the current period.

Exceptional Circumstances

We understand that life happens. If you're facing exceptional circumstances (extended illness, financial hardship, etc.) and need consideration outside this policy, please reach out to us at [email protected]. We'll do our best to find a fair solution.

Contact Us

Questions about refunds or billing? We're here to help:

Billing inquiries: [email protected]
General support: [email protected]